Dealing with the unexpected

Sea Adventurer off the coast of Greenland

At Adventure Canada, we specialize in dealing with the unknown. Unfortunately, sometimes the unknown gets the better of us—temporarily. We are in that situation now. Our ship, Sea Adventurer is currently sidelined with engine trouble in Nuuk, Greenland.

The problem was identified in late July, and after an unsuccessful attempt to make repairs, we received direction from FleetPro, Sea Adventurer’s management company, that the vessel was inoperable for passenger service. Operating in polar waters, in heavy ice conditions, we always place passenger safety first.

After being given an initial estimate of two weeks for repairs, we have now been advised Sea Adventurer will be back online, in full working order, in time to complete our Greenland and Wild Labrador itinerary in September.

In the meantime, we have had to cut our Arctic Safari trip short, and cancel Arctic Explorer, Northwest Passage East to West, and Northwest Passage West to East. This was obviously disheartening news for our passengers, as it has been for Adventure Canada.

But we’re in the business of dealing with the unexpected. We were able to quickly arrange replacement Arctic Explorer and Northwest Passage trips, and attractive make-up offers for next season to all affected travellers.

Expedition travellers are a special breed. The positive way our passengers are dealing with these changes to their plans inspires and motivates us.

Our customer service team is working overtime to ensure all our passengers are satisfied with their alternate arrangements. And the entire AC team —expedition and office staff alike—has risen to meet the challenge with cheerful resolve.

Ultimately, our clients will be the best judges of how we’ve handled this situation. We hope they will agree we’ve done our very best.

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Cedar Swan
Vice President
Adventure Canada
1-800-363-7566