Dealing with the unexpected

Sea Adventurer off the coast of Greenland

At Adventure Canada, we specialize in dealing with the unknown. Unfortunately, sometimes the unknown gets the better of us—temporarily. We are in that situation now. Our ship, Sea Adventurer is currently sidelined with engine trouble in Nuuk, Greenland.

The problem was identified in late July, and after an unsuccessful attempt to make repairs, we received direction from FleetPro, Sea Adventurer’s management company, that the vessel was inoperable for passenger service. Operating in polar waters, in heavy ice conditions, we always place passenger safety first.

After being given an initial estimate of two weeks for repairs, we have now been advised Sea Adventurer will be back online, in full working order, in time to complete our Greenland and Wild Labrador itinerary in September.

In the meantime, we have had to cut our Arctic Safari trip short, and cancel Arctic Explorer, Northwest Passage East to West, and Northwest Passage West to East. This was obviously disheartening news for our passengers, as it has been for Adventure Canada.

But we’re in the business of dealing with the unexpected. We were able to quickly arrange replacement Arctic Explorer and Northwest Passage trips, and attractive make-up offers for next season to all affected travellers.

Expedition travellers are a special breed. The positive way our passengers are dealing with these changes to their plans inspires and motivates us.

Our customer service team is working overtime to ensure all our passengers are satisfied with their alternate arrangements. And the entire AC team —expedition and office staff alike—has risen to meet the challenge with cheerful resolve.

Ultimately, our clients will be the best judges of how we’ve handled this situation. We hope they will agree we’ve done our very best.

catalyst-swan00sr1

Cedar Swan
Vice President
Adventure Canada
1-800-363-7566

4 thoughts on “Dealing with the unexpected

  1. I always have confidence that you will figure things out in the best way possible for all concerned. Sorry about the difficulties but glad to hear plans are in place to make the most of a disappointing situation.
    Best Iif luck.
    Brenda

  2. Fabulous written release of our situation!

    Kudos to all of the staff and their energy in dealing with all of our passengers!!!

  3. Thanks to all of you at AC for keeping the NW Passage trip alive for this September. My mother, sister and I are all booked to come along with my book!

  4. The willing support from the team has been outstanding as they work long hours communicating and problem solving. Their attitude and professionalism in sorting out complex arrangements for us has helped allay the initial disappointment. I’m only sorry that we won’t be sailing with them.

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